A versatile platform that grows alongside your business.
Xperience is the suitable solution for every business process. It is versatile, scalable, and evolves alongside you.
Discover all Xperience’s potential .
Xperience is the tool for supporting the control and management of services, through the integration of operations, processes and people
Through the Xperience administration panel, you can manage and configure the entire platform, from processes to operating logic.
With Xperience reporting analysis, you can identify the main critical issues of processes, optimize resource organization, and achieve overall and continuous service improvement. Xperience is integrated with Power BI, Microsoft’s tool for interactive data visualization, which allows you to view, share, and access data in real-time and from any device.
Filters and consoles are powerful and useful tools for analyzing and sorting the most important data of activities connected to processes. Such tools simplify and facilitate the reading of phenomena that are not immediately remediable and help to deepen and investigate specific cases.
Xperience can time the execution time between two or more actions that take place within a process. Through this type of monitoring, the platform configures the rules according to which it is possible to establish how much time passes between one action and another. These rules are useful for keeping processing times under control and optimizing processes.
SLAs, service level agreements, are constantly monitored by Xperience, allowing you to verify the performance of service levels in terms of meeting contractual target values.
Xperience allows you to control company assets and property. With the platform, you can manage company-owned assets and all processes related to them.
The high dynamism of modern companies requires a system that can keep track of business changes and reflect them in the organizational system, following precise rights and privileges logics. Xperience allows you to establish and control access to resources, activities, and any element managed according to predefined policies.
Discover Xperience’s full potential
Xperience is the support tool for the control and management of services, through the integration of operations, processes and people.
The Xperience admin panel enables you to manage and configure the entire platform, from processes to operating logic.
With Xperience reporting analysis, you can identify the main critical process, optimize resource organization, and achieve overall and continuous service improvement. Xperience is integrated with Power BI, Microsoft’s interactive data visualization tool, that lets you view, share, and access data in real-time, from any device.
Filters and consoles are powerful and useful tools for analyzing and sorting the most important data of activities connected to processes. Such tools simplify and facilitate the reading of phenomena not immediately remediable and help to deepen and investigate specific cases.
Xperience can time the execution time between two or more actions that take place within a process. Through this type of monitoring, the platform configures the rules through which it is possible to establish how much time passes between actions. These rules are useful to keep processing times in check and optimize processes.
SLAs, service level agreements, are constantly monitored by Xperience, which allows you to verify the performance of service levels in terms of meeting contractual target values.
Xperience lets you control company assets and property. Thanks to the platform, you can manage company-owned assets and all processes related to them.
The high dynamism of modern companies requires a system capable of keeping track of business changes and reflect them in the organizational system, to follow precise rights and privileges logics. Xperience allows you to establish and control access to resources, activities, and any element managed according to predefined policies.
The Xperience admin panel enables you to manage and configure the entire platform, from processes to operating logic.
With Xperience reporting analysis, you can identify the main critical process, optimize resource organization, and achieve overall and continuous service improvement. Xperience is integrated with Power BI, Microsoft’s interactive data visualization tool, that lets you view, share, and access data in real-time, from any device.
Filters and consoles are powerful and useful tools for analyzing and sorting the most important data of activities connected to processes. Such tools simplify and facilitate the reading of phenomena not immediately remediable and help to deepen and investigate specific cases.
Xperience can time the execution time between two or more actions that take place within a process. Through this type of monitoring, the platform configures the rules through which it is possible to establish how much time passes between actions. These rules are useful to keep processing times in check and optimize processes.
SLAs, service level agreements, are constantly monitored by Xperience, which allows you to verify the performance of service levels in terms of meeting contractual target values.
Xperience lets you control company assets and property. Thanks to the platform, you can manage company-owned assets and all processes related to them.
The high dynamism of modern companies requires a system capable of keeping track of business changes and reflect them in the organizational system, to follow precise rights and privileges logics. Xperience allows you to establish and control access to resources, activities, and any element managed according to predefined policies.
Customize Xperience with our help.
On-premises, on the cloud.
Xperience is a constantly updated cloud platform that allows you to obtainand share data and information in real-time with your entire company.
Xperience supports multilingual interface and application management. This offers significant advantages for companies with multiple locations that need to manage information and user requests from different countries.
With time zones, users can manage instances of various processes also in relation to their local time, thus combining different monitoring and control criteria to comply with SLAs in a global management system.
With management codes, it is possible to define a functional organization of operators and users to maximize the effectiveness of processes and optimize the use of skills and responsibilities in homogeneous groups.
Xperience creates and allows you to define all the information necessary for the composition of master data according to the most varied needs. The interaction of master data elements with process activities can be defined within the platform through role assignment.
With custom fields, you can manage all those attributes required to record, transmit, read, and integrate the information necessary to allow the advancement of a process, the execution of activities, or the implementation of a decision within the platform. Through Xperience’s custom fields we obtain a precise and well-defined process profile, and a set of interacting information.
Escalation is the possibility within the platform to define the conditions, events, and states for which to determine a change of responsibility of an activity or, more simply, the assignment of a task to a specific user or company role. Escalation in a process advances its lifecycle.
Xperience supports multilingual interface and application management. This offers significant advantages for companies with multiple locations that need to manage information and user requests from different countries.
With time zones, users can manage instances of various processes also in relation to their local time, thus combining different monitoring and control criteria to comply with SLAs in a global management system.
With management codes, it is possible to define a functional organization of operators and users to maximize the effectiveness of processes and optimize the use of skills and responsibilities in homogeneous groups.
Xperience creates and allows you to define all the information necessary for the composition of master data according to the most varied needs. The interaction of master data elements with process activities can be defined within the platform through role assignment.
With custom fields, you can manage all those attributes required to record, transmit, read, and integrate the information necessary to allow the advancement of a process, the execution of activities, or the implementation of a decision within the platform. Through Xperience’s custom fields we obtain a precise and well-defined process profile, and a set of interacting information.
Escalation is the possibility within the platform to define the conditions, events, and states for which to determine a change of responsibility of an activity or, more simply, the assignment of a task to a specific user or company role. Escalation in a process advances its lifecycle.
Add-on
Certify your processes thanks to the power of blockchain. Integrate the notarization of acts and internal and external procedures, from and to your suppliers, to ensure the execution of activities in total transparency and in an immutable manner.
Through the Mobile App, available for both iOS and Android devices, it is possible to interact with Xperience by easily updating requests, consulting registers and technical data sheets, even in offline mode.
Manage all service requests, consult FAQs, and facilitated interactions, through a simple and intuitive portal.
Xperience Mobile APP natively supports integrations such as RFID and QR Code with field tag devices.
Xperience combines the functionality of service management software with augmented reality, to provide customers with remote support. Greater responsiveness, more efficiency for a 3.0 interactive experience.
Certify your processes thanks to the power of blockchain. Integrate the notarization of acts and internal and external procedures, from and to your suppliers, to ensure the execution of activities in total transparency and in an immutable manner.
Through the Mobile App, available for both iOS and Android devices, it is possible to interact with Xperience by easily updating requests, consulting registers and technical data sheets, even in offline mode.
Manage all service requests, consult FAQs, and facilitated interactions, through a simple and intuitive portal.
Xperience Mobile APP natively supports integrations such as RFID and QR Code with field tag devices.
Management
Xperience combines the functionality of service management software with augmented reality, to provide customers with remote support. Greater responsiveness, more efficiency for a 3.0 interactive experience.
Customize Xperience according to your needs
Customize Xperience according to your needs
Xperience is a dynamic platform that allows evolutions and developments based on each company’s needs. Thanks to no-code, we can quickly create customized solutions.
Contact one of our consultants to find out what you can get from Xperience.
