A high-value customer experience

Xperience Customer Care provides functional assistance in the management of support services such as Customer Care, After-Sales, Product Support, Technical Support, Sales, Administrative and Management, automating the company-client and B2B relationship processes.

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Take care of your most valuable asset: your customers

Take care of your most valuable asset: your customers

Offer clients a memorable experience regardless of the contact point, speed up response times, and increase satisfaction levels.

Evolve and simplify support activities by managing the progress of the entire digital tickets and practices resolution process. Standardize methods and procedures to manage change, fault, information, repair, complaint, and all authorization subject requests and related approval processes. Get a unique view on the data and ensure better user collaboration by automating support processes.

Design, implement, and manage the onboarding process to reduce the cost of acquiring new customers and promote loyalty from the start. Offer greater responsiveness in processing requests, reduce costs, and improve the customer experience.

Integrate third parties or assistance networks that are involved in processes more efficiently, gain value both in terms of monitoring service levels and the operationality of individual requests.

Easily control and manage all assets needed to provide services. Ensure their proper identification and that all related information is accurate, reliable, and available where and when needed.

Successfully manage formal commitments for various services. Monitor defined service levels with customers and users, operational level agreements with internal organizational departments and support groups, and support contracts with external suppliers.

Drastically improve response times to requests by managing quick and accurate changes. Use Xperience to standardize methods and procedures for managing change, authorization subject requests, and related approval processes.

All the documentation you need when you need it. With Xperience, archive any type of document related to resources, customers, facilities, suppliers, and much more. Stay up to date by ditching paper and reduce processing times and costs.

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